We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at nailgrowthcosmetics@gmail.com

Please note that returns must be sent as follows:

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any questions about a return at nailgrowthcosmetics@gmail.com

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Unfortunately, we cannot accept returns on sale items.

Exchanges: The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day EU withdrawal period: Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. 

Refunds: We will inform you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may also take some time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at eyelashetherapy@gmail.com